All Posts Tagged Tag: ‘Marketing’
How does your online marketing compare? What kind of open rates and click-through-rates can you realistically expect?
A recent article in Entertainment Close-Up published a study to assist business owners and marketers figure if their email campaigns are on par, ahead of, or lagging behind top performers.
Apparently, Education, Computer Hardware, Telecom and Electronics and Retail were the highest performing industries. And I think even if you’re in a different industry the findings should still provide some insight into the effectiveness of your marketing email programs.
So where do you stand against your peers?
Silverpop studied email messages of 2,787 brands distributed throughout 2012, with the follwoing metrics and analysis in mind:
- Open rates (including gross, opens per opener)
- Click-through rates (including click-to-open and clicks per clicker)
- Message size
- List churn (including hard bounce, unsubscribes and spam complaints)
I want to ask you, how do YOU track your email campaigns? Perhaps the list above offers some valuable suggestions. But what’s really interesting are the findings, and here I include the highlights for your information:
-Education industry. Emails sent by top performers had the open rate (46.1 percent) and highest click-through rate (12.8 percent)
-Healthcare industry. Healthcare had the best click-to-open rate (33 percent), which measures click-through rates as a percentage of messages opened
-Top-quartile performers achieved click-through rates nearly four times higher than the median, 8.8 percent vs. 2.3 percent
-Bottom-quartile performers had a hard bounce rate of 6.9 percent, while top quartile companies experienced a rate of only 0.1 percent
-Top quartile performers achieved a rate of 2.37 opens per openers, 45 percent higher than the median and 67 percent higher than the bottom quartile
-Top-quartile performers had click-through rates nearly four times higher than the median (8.8 percent vs. 2.3 percent)
Are You On Par or Lagging Behind Top Performers?
What’s the key to their success? The article provides some clues by saying: ‘[the top performers have] very personalised and oftentimes time-sensitive information to share with their recipients. [A good lesson is that] all email communications should be highly personalised, relevant and targeted.’
A great lesson indeed. If you’re tired of receiving irrelevant emails in your inbox then make sure that the email communication and copywriting pieces you send to clients are relevant and personalised. Batch-and-blast emails are out of fashion!
(Report provides a breakdown of data by top-quartile, median and bottom-quartile performers and analysis by industry and geography.)
Is your website bringing you all the business you need? Or is it leaving some gaps in your booking calendar? Perhaps the text on your website isn’t powerful enough, and really struggles to persuade web visitors to pick up the phone and call you.
Research shows that having a professional looking website is not enough to convince customers to come to you. Your website needs to attract traffic, but you also need persuasive English to turn that traffic into business.
Web Talk is King
The internet gives people an overwhelming number of options. It won’t take long before a potential customer clicks away from your website and lands on your competitor’s site. Click-click and she’s gone! She can even do a quick and easy comparison and if you competitor seems to appear more credible and persuasive they will probably get the business.
You may have more knowledge and experience than your nearby competitors, but the impression your website gives is that you are perhaps raw or inexperienced. Back in the time of the Yellow Pages the ‘best’ professionals got all the business, but times have changed. Now a young kid can be more successful than an old industry veteran, just because he understands how to write for the web.
…But it Needs to be PersuasiveRead More
That’s half the problem.
You see, things can get a little more complicated if your prospects and clients discover the problem before you do. A website crash could be disastrous for your business.
That’s where site-monitoring tools can be of great help. They can alert you when something goes wrong with your website.
I just discovered Site24x7 by Zoho – a website server and monitoring service. If your site crashes, you can receive alerts via text, Twitter, or push notification, which is a lot better than getting emails asking if you’re still in business!
SETUP: Simple and fast.
COST: Free for a basic version, then starting at $1 a month per site.
Business owners, it’s time to start rubbing your hands with glee! Experts say that consumer confidence starts to return – at least for this holiday season. But the tables have turned…slightly.
One expert comments (see iconographic below) ‘Online sales will dwarf in-store sales, customers will arrive after having done extensive Web research, and smartphone shoppers will rule.’ But you don’t run a retail store so you don’t have to worry about that, right? The reality is that more and more people are turning to the internet for research.
Check out this great infographic it shows how much shoppers are planning to spend this holiday season AND why you *absolutely must* have a decent sales website…
Interesting predictions! Of course, all predictions are just that…predictions. Still, the ones above underscore a very important fact. Mainly, the internet is a powerful research tool used by MANY (if not the majority) of consumers. Some will spend up to 10 hours and more RESEARCHING products online before purchasing.
Now you’re a plumber, electrician or gym owner. Surely, this data won’t apply to you. But think about it. Your typical prospect may not spend ten hours researching your business and the competition but they probably spend a significant amount of time before they even pick up the phone to call you. Or, they don’t call you. Simply because your website doesn’t give them any reasons to…but what if your competitor’s website does?
Who do you think will get a sale?
This infographic applies to retail businesses and by extension to any business whose customers are web savvy. And, I am not talking about computer geeks here. Google makes researching topics and finding answers to twisted questions so easy that anyone can do it!
So what’s the lesson here? I guess there are many. The key distinction I think is that people research and do plenty of it before they decide to part with their money. And, because they use the internet, they could be on your website and your competitor’s website at the same time!
So if your website copywriting is a little unpersuasive or unclear then you may lose many sales opportunities each and every week!
Remember, the internet is more real than most people think, it’s time to use it to your advantage. More.
Business owners often wonder how to increase profit and sales and I believe the answer is ‘starring’ them right in the face.
Someone once said that the quality of your business is determined by the quality of questions you ask yourself once in a while on a regular basis.
Ask dumb questions and automatically your brain starts focusing on dumb solutions and opportunities that only prove to be a waste of time.
So, how do you ask better questions?
I want to share with you a single powerful question that I believe can transform your business, fast. It’s a question that you probably don’t ask yourself often enough. Chances are, it’s a question that you probably can’t answer…or answer right now.
Here it is…Read More
In my last post I shared some powerful copywriting and marketing insights. This is part two. See if there is anything in here that you can take action upon right now…
Copywriting & Marketing Distinctions – Pt. 2 (To read part one click Copywriting & Marketing Distinctions – Pt. 1)
6. One of the best ways to work on your business is to break down the steps prospects go through to buy from you. What are the steps that prospects go through to buy from your landing page or website? What additions, variations or assumptions can you TEST to see if it outperforms your previous model? Always focus on making it easier for customers to deal with your business or buy from you.
7. Look inside your organization BEFORE you look outside for help and answers. Some of your staff works better on the phone, others are better when selling face-to-face. You need to determine what they ‘DO’ that’s different and how they think to produce such powerful results.
8. When targeting new prospects always keep asking this simple question: “Who is 10X more likely to buy from us?” Next, make sure that your marketing, sales, and copywriting material speaks to them, and them only.
9. There are people who are hungry for ideas. That’s good but it makes more ‘dollar sense’ to be hungry for RESULTS, not ideas. One has a bias towards action the other doesn’t. One makes money the other is preparing to make money. Know the difference. Both are so close but the final outcome is profound.
10. You must revisit your goals, vision and plans regularly because it’s easy to get detached from what’s most important. In life we get what we focus on. It’s easy to focus on the negative, it’s everywhere – the bills we need to pay, the staff we need to train, the losses we have to put up with and the everyday business issues we need to address. If you don’t p-l-a-n to revisit your vision (ideal future) you will drift away from excellence – by default, (it’s automatic).
Feeling motivated to work ON your business? Then make sure you APPLY those points/ideas that make most sense to you. Also, start with your ‘lowest hanging fruit’ – as a marketing copywriter I can help you identify your biggest business opportunities. Sometimes making a few small adjustments in how you present your offer and value proposition can result in a dramatic bottom-line improvement. Learn more about my copywriting achievements and what I can do for you and your business here – copywriting testimonials.
If you’re the practical type then you’re going to enjoy today’s post. It’s a collection of copywriting and marketing insights, ideas and distinctions from Jay Abraham, the marketing genius. Some business owners and marketers are so busy in their business/company that they forget to focus on the most important tasks and activities. That’s just too easy to do. We live in the age of digital and electronic pollution. So, distractions are everywhere. Sometimes it’s a good idea to PAUSE and ask ourselves: ‘How will this next task/activity/event help me be more successful in my business?’ If there’s no immediate or consequential contribution – IGNORE IT, and focus on what really makes a difference.
Here’s a list of ‘stuff’ that sometimes we forget to focus on but we should:
1. There is an incredible LEVERAGE in your marketing. For example, your ad or promotion costs you the same fixed cost, no matter whether it just breaks even, doubles your business or makes a loss. You need to be always on the look-out for better performing ways of achieving your business objectives. REMEMBER the cost is the same, the result varies (often, greatly).
2. If you depend on just one (even two or three) activities to grow and stabilise your business, just imagine what will happen if one (or two) of those activities turns ineffective. Your goal should be to create additional revenue generating activities or systems. A table with four legs is MORE stable than a table with one or two.
3. Picture in your mind a set of measuring scales. What can you do or say to tip the scales in your favour, so the customer will be more likely to say ‘YES!’ and buy from you? What is it about your business that is special and unique… and yet you never take the time to educate your prospects and clients about that. Remember, if they can’t see it, they won’t appreciate it.
4. Know the difference between STRATEGIC effort and TACTICAL effort. Strategy is the long-term vision and plan. It doesn’t always pay off in the short-term. But its impact can be very powerful in the long-term. Tactical effort is simply a one-off effort. You write a post, comment on a blog, send an mail. Results are expected with just one singular approach… whatever you do make sure that you are consistent and always keep the big picture in mind.
5. Always understand and focus on the TRANSACTIONAL outcome people get from dealing with you. What is the ultimate benefit or result a person can enjoy or look forward to as a result of being your client? Than, you need to educate people what options you can offer them. Show how people’s lives will be better off because of you. What’s the ultimate impact on their life, business, career, relationships, etc.?
Eye-opening? Now take action. Do something with what you have just learned! And look out for part two of the series.
Sometimes customers can be a little … unreasonable. That’s not necessarily a bad thing.
Seth Godin says: ‘There are a few reasons to tolerate the customer who makes unreasonable demands:
- You promised you would
- She helps you raise your game
- Her word of mouth is very powerful
- The cost of frequently figuring out which customers to fire is too high compared to the cost of putting up with everyone
Great points. However, some customers can become way-too-unreasonable, like in this funny YouTube video. Go ahead and watch it and get ready in case you meet them! Hope it gives you a good laugh too…
If a customer corrupts your systems at a cost to other customers or he doesn’t understand that quality relationships are built on the fair exchange of value then you may consider firing that customer. Fire the unreasonable, so you can better serve the reasonable ones!
I really hope you appreciate that a nice looking website won’t necessarily help you grow your business or increase your sales.
Chances are that you have a great looking site that’s getting a decent amount of traffic but not many sales or leads or enquiries. This is a classic scenario that often motivates my prospects to get in touch and ask for my help.
When I am asked to revamp a website or help a business attract more customers via their online channels I turn to my proven and tested copywriting systems and checklists that I have developed over the last decade.
Today, I want to share with you just some copywriting ‘tricks’ to help you hopefully achieve better results online…Read More
My previous post announced the official launch of Creating Killer About Us Pages – a step-by-step guide to help you turn your About Us page into an effective marketing, promotional and pre-eminence building tool.
I think it is a great book but I have to admit: I am a little bit biased!
That’s why I was so grateful, honoured and delighted when my business mentor Dr Marc Dussault agreed to write the Foreword. If you are wondering what Creating Killer About Us Pages is all about then here’s your opportunity to see why Marc thinks you need it.
The Foreword – Why YOU Need Creating Killer About Us Pages
“In this day and age it’s assumed you have a website (and of course a blog). One of the most overlooked aspects of websites is the About Us page. In Australia, much like in Canada, there’s the tall poppy syndrome affecting how people and companies (don’t) portray themselves online.
Even though few people hesitate to post comments, publish photos and other personal content on social networking sites – many hesitate or actively resist filling their About Us page with relevant and interesting content.
Consider the About Us page to be as important as a handshake when meeting someone for the first time. How do you feel when receiving the ‘dead fish’ handshake? A poorly designed About Us page is no different.Read More